SAP customers evaluating a departmental or quick-ramp SFA project should take a look at SAP CRM on-demand, but remember that only part of the full SFA is addressed in this first release.

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Oracle has a huge R&D effort ahead in merging the functionality from multiple CRM products into Fusion Applications, as well as certifying any new modules across each of the ERP platforms. This will require a very delicate balancing act.

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