"Richard L. Bliss" is a United States/American engineer and former employee of Qualcomm who was arrested in November 1997 while working within Russia on charges of espionage. Bliss, who was using a global positioning system that he had illegally brought in to the country, was arrested by Russian authorities who believed that he was using the GPS plot the location of Russian military bases. He was charged with espionage - a twenty-year prison sentence under Russian Criminal Code - however mounting diplomatic pressure from the American government, including President Bill Clinton, then Vice-President Al Gore and U.S. Secretary of State Madeleine Albright, led to Bliss being released at first temporarily in order to visit his family for the Christmas holiday, and then permanently when the charges were dismissed.

More Richard Bliss on Wikipedia.

He feels he has lost his career as a field tech, ... The charges are still pending. He cannot travel internationally. He feels he lost his whole career because he was falsely accused as a spy.

We had to react immediately because in December we were beginning to lose customers who were seeing a slowdown in service, ... I'm estimating that we lost 25% of our customer base over the next five months because they got hit with much higher phone connection charges.

This is a major threat to corporate America. Those who don't know about it are going to get hammered.

We purchased substantial equipment to meet the increase in [network] traffic, ... At the time, we were still adding new customers at a high rate, and the load crippled us.

As parents, of course we don't want him to go back, but he's a determined young man and he wants to clear his name.

IT managers will have access to the key for any message.

We're talking about a huge file here. It's like a pig going through a boa constrictor.

Not until I got off that plane out there.