I've never seen this kind of anger. I've [been called] a lot of names.

The system is working effectively now. There's nothing broken.

Congratulations for selling a lot of violent video games, I didn't sell them, sir. I just rated them.

We are very encouraged that as awareness and use among parents continue to rise to historic levels, trust in the ratings as a reliable source for determining which games are appropriate for their families continues to increase, as well.

The credibility and utility of the initial ESRB rating has been seriously undermined.