We are moving our distribution network closer to our clients.
We've seen an industry-wide slower start to the tax filing season than in previous years. Early season operating challenges experienced in our tax business further hurt our January comparative results.
Initial numbers indicate that we increased our share of both the overall tax services market and the market for paid preparation.
Make no mistake - we believe in the Express IRA product and are proud of the opportunities it presents for our clients.
We made changes to enhance the performance of the service online, and we introduced a technical glitch that in very, very, very limited cases was causing client files to be mixed with others.
We believe that it is prudent to take a cautious view of the fourth quarter.
The changes we're making will help ensure the long-term competitiveness of our mortgage businesses.
Offering banking services extends and strengthens the H&R Block brand and can benefit our clients who have limited access to basic banking and savings services.
Copyright © 2024 Electric Goat Media. All Rights Reserved.