They come to me when they're happy or unhappy, or want something different.

(This new system) makes life more convenient for the students.

A lot of that cooking was done by people not on meal plans. We would like to minimize the number of people who are doing that.

It's more expensive, but it's a great leap forward.

They just love this. As soon as students heard about it, they burst into applause. They thought it was the greatest thing they had ever heard.

People downloaded it a lot in the beginning to create their play lists and then didn't do much after that, ... Some people downloaded zero songs. They downloaded the [software], played around, looked at it, and decided they didn't want to do anything with it.

[So far, the reaction from American University students, who started classes Friday, has been] ecstatic, ... It was one of the services that got the biggest response during orientation this summer.

Our plan had been to remove land lines altogether. Part of the problem is that our phone system is about 40 years old and may not last long.