Boosting broadband availability would be helpful for the industry. Right now, however, there's no firm method to turn that into action.

I think everyone knows someone who's tried to quit and had everything from free months of service to 'you'll be sorry!' wielded against them.

[On the one hand, file sharing is] as close to a broadband killer application as we've got in the U.S., ... The broadband ISPs are smart enough to know they need every killer app they can get to drive demand.

What happens to poor AOL if it can't do what it did to dissuade?

We're already starting to hear from consumer advocacy groups that they absolutely are going to make Net neutrality a big part of the regulatory review of this merger.