The homeowner was in bed, ... The boom knocked the phone off the receiver and when he went to pick it up, he noticed it was really hot.

227

It was the victim of neglect.

209

It was a gut instinct. It had this incredible comfortable feel.

196

Do you want your home to be a museum, or do you want to live in it? ... We're not trying to do a museum.

189

We look at restoration as a capital investment in our house. We're very pragmatic that it is going to add worth to the home.

136

It was a gut instinct.

127

It was about an 85 percent loss.

113

What we have seen is an increased awareness of the need for a disaster plan. All the images on TV and the newspaper had an impact on everybody, certainly when people think about their software and hardware and the survival of their business.

89