"Jeffrey Pfeffer", is an American business theorist and the Thomas D. Dee II Professor of Organizational Behavior at the Stanford Graduate School of Business/Graduate School of Business, Stanford University, and is considered one of today's most influential management thinkers. Pfeffer strives to educate and inspire leaders to seek power through evidence-based management, the knowing-doing gap, high performance culture, and unconventional wisdom.

More Jeffrey Pfeffer on Wikipedia.

Every day, every hour, every minute, they're adjusting in real time.

You can never cut your way to success. How would those analysts like to be treated like they think (Costco or Starbucks) ought to treat their people?