Obviously, there is a difference in being the C.E.O. or not being the C.E.O., ... You are either flying the plane or you're not.

205

We thought it would cause a bubble. The bubble is just bigger than we thought.

189

While the credit environment remains challenging, we are beginning to see a slowing of deterioration in parts of our business, ... Although this is not expected to improve credit costs in the near term, it could lead to improvement in the latter part of the year.

184

As good a partner as anyone would have hoped for.

178

Over time, you'll probably see [value at risk] go up. Hopefully, we'll do it intelligently and we'll get paid for it.

173

These short-term results are absolutely unacceptable to our shareholders ? and to Bank One management.

129

Several of our trading books were on the wrong side of interest rates. It was a bunch of positions that didn't work out.

117

The hope was that it would reduce volatility, but this quarter it added to it. We lost money as opposed to making money on it.

83

I am excited by Bank One's powerful franchise. Together, we will help our stock realize its value as we continue the momentum of our three strong lines of business and continue to rebuild our large credit card business.

74