Sometimes it starts with a simple phone call and then listening. Listening is such an important part of what we do. Sometimes, all someone needs is someone to listen to them. Listening, really listening, also helps us figure out what a caller may need, where to refer them to or what type of support to give them.

All that information is put in one place that's easy to access and in an organized fashion so that they have the tools if they need to advocate on their child's behalf right there if they need them.

We try to get the parent to step back from their emotions and help them figure out the outcome they want for their child. We walk backwards from there.