Our philosophy is to select best-of-breed products and work with only one vendor. That way, we develop a deeper level of expertise about the products and a closer relationship with the suppliers.
I was fortunate to have contact with a palliative nurse who was recovering from hip replacement surgery and would be available to me 24/7, ... I relied heavily on her, and she got me through it. Then after that I thought, there's something wrong with the system.
If the health authority can't handle the call, it shouldn't stop there.