We try to make sure people don't get pigeonholed into jobs like supporting a legacy system.

We try to keep them circulating and bring in something different every year. And there are still the old favorites you have to hold onto.

Every day, you have to be ready for anything. But we've been doing it so long ago, there's hardly anything we haven't seen. We're set for any problem.

Praise is always good as long as it's not overdone. If you praise everyone equally, what's the praise worth?

You can make a very decent living at this. It's hard work, but it's OK. And you get to see a lot of different states.

When I think of Irish, I think of hardworking people. Irish make the American dream come true.

It's a whole different ballgame from years back. It's like any other business -- rising costs and a lot more paperwork.

The little things don't hurt anything, and they may help retention, ... But they aren't the panacea that they might have been at one time. The big thing right now is simply salaries.