We've had very mild winter weather so far. We haven't heard a lot of customers complaining about their bills. Unless we get a really strong cold snap, it will be until the hot, humid weather returns before people begin noticing a change in their bills.

[FPL buys oil on the futures market to protect against future spikes in energy costs, but that is not enough to offset FPL's increased costs from] a world oil market that is going absolutely crazy, ... We can't hedge our entire fuel needs.

Considering we have 1.3 million poles, that would be 120,000 a year.

If fuel prices come down drastically, we will refund the difference the following year.

People should contact us if they have a problem and let us know what their situation is. Our customer service representatives will work with customers.

This is an increase in the adjustment in the fuel (cost) . . . that is a direct pass along to the customer. We're impacted by the same high costs of fuel that each of our customers are.

Fuel diversity is something we've been striving for for a long time. I think the nation as a whole is beginning to reassess its options.

We are working on them, and we will try to get to them as quickly as we can. It's only been a month and a half since Wilma. It might take another month or two.

We'll be practicing a best practices policy. If (Constellation) does something extremely well, we can adopt the same procedure in Florida, but there's not going to be any financial impact . . . for quite a while.