Leadership is experiential... it's really a trained art.

241

Almost three quarters of our margin decline in the first half of this year is because we are spending to retain and acquire customers there.

213

Falling margins, which is really investment in customers, is very much a part of turning the company around.

202

The place where our margins are really being impacted is in Japan.

186

We expect dividends from this company in the next couple of years.

170

We are confident that we can return this company to its previous height..., ... We are relaxed about where we are, where we are going. Obviously we are working very hard to make sure that we are increasing the profitability.

169

Those were the big surprises for our shareholders.

120

Europe needs a stable, pro-competitive economic outlook, coupled with a willingness to be innovative at the micro level and consider measures which will give industry more flexibility.

92

We continue to look for opportunities in Asia.

59