The ones that are left are the die-hards, ... These are people who are more scared of leaving than staying.

The web is playing a powerful role for a younger demographic that hasn't traditionally been a target for the higher-priced offerings of the financial services industry. The growth of younger users online is a potential boon for these companies, but because these users are more financially savvy, you have to demonstrate that you're dedicated to serving them.

The casino business is profitable.

Yes. As a non-smoker, I think it's very unfair that smokers go off and have a break, when I just can't.

We all love basketball. That's why we're playing it.

We played our hardest and that's all we can do. Even when we lose a game ... we learn by our mistakes and how we play.

The Web gets people more engaged with their personal finances. And they become more predisposed to thinking about how they're managing their finances in both the short and long term.

My kids are not happy. The general sentiment is, yes, there is still a message here and, yes, it is powerful. But to call it fiction [and not memoir].