Obviously, the $10 million is going to help a great deal. We are certainly hearing from many, many more rate payers than we did last year. The number of inquiries we are getting with respect to people needing some assistance … we're certainly a lot busier than we were at this time last year.

Certainly there's no surprise in these substantial increases. We were warning people of that about a month ago. It's unfortunate but it's not surprising.

When you get into a situation where you've got several rounds of discovery … and then a hearing, generally it takes quite a bit longer than 60 days. Every circumstance is unique, certainly.

We still have almost 20 percent of production offline on the Gulf Coast. Because of that the whole market is being driven by what people think demand is going to do. And that essentially translates into weather.

Absent some major decline in demand or some major increase in supply, I don't think anybody is thinking we're going to see $4 gas again.

This is not good news for consumers.

At least we're not getting the double whammy of a lot of states, places like Colorado and California.

People are surprised at how much their bills have increased, but they often don't look at how much more energy they're using.

I wouldn't say we're out of the woods, because if we had a protracted arctic blast across the northern half of the country, that would turn the price around again, but we're still in a much better situation than we were in mid-December.