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This quote is just one of 9 total Nancy Friedman quotes in our collection. Nancy Friedman is known for saying 'There's very little value in getting angry at anybody over the telephone, it is too easy to hang up.' as well as some of the following quotes.
Do not start a conversation with negative information. You won't go anywhere with it.
You need to start out with something positive like: 'I am having a wonderful time here, the weather is great. Unfortunately ...' and then go into your negative.
There is a direct correlation between the companies that are known for good service and service training. There's a line that pulls it right from the top to the bottom.
This quote is just one of 9 total Nancy Friedman quotes in our collection. Nancy Friedman is known for saying 'There's very little value in getting angry at anybody over the telephone, it is too easy to hang up.' as well as some of the following quotes.