There's very little value in getting angry at anybody over the telephone, it is too easy to hang up. -Nancy Friedman

 

There's very little value in getting angry at anybody over the telephone, it is too easy to hang up.


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This quote is just one of 9 total Nancy Friedman quotes in our collection. Nancy Friedman is known for saying 'There's very little value in getting angry at anybody over the telephone, it is too easy to hang up.' as well as some of the following quotes.

Do not start a conversation with negative information. You won't go anywhere with it.

Nancy Friedman
272

You need to start out with something positive like: 'I am having a wonderful time here, the weather is great. Unfortunately ...' and then go into your negative.

Nancy Friedman
250
There's very little value in getting angry at anybody over the telephone, it is too easy to hang up. -Nancy Friedman
247

You need to be fair about returning.

Nancy Friedman
186

You set the tone of the conversation in a positive mode, and that is really what counts.

Nancy Friedman
183
'You did a great job' is great. 'You lost the order' is bad. 'We' as a company is a much more consultative word. -Nancy Friedman
160

There is a direct correlation between the companies that are known for good service and service training. There's a line that pulls it right from the top to the bottom.

Nancy Friedman
125