Services is clearly the largest and fastest-growing portion of the information technology industry, and we continue to extend our leadership position each quarter, ... Our software business continues to gain momentum.

[IBM itself is very positive about the recent quarter.] We achieved good earnings results despite a number of challenges, ... We have been able to deliver consistent financial results because of the breadth and diversity of our overall business portfolio, which is unmatched in our industry.

Louis Gerstner

I would admit to you that we could take some credit, but there's a fair amount of luck in that too.

Louis Gerstner

We are facing a number of significant short-term issues, including an uncertain global economic environment, ongoing weakness in some parts of Asia and Latin America, and continued price pressures in semi conductors.

Louis Gerstner