If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints. -Jakob Nielsen

 

If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.


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This quote is just one of 10 total Jakob Nielsen quotes in our collection. Jakob Nielsen is known for saying 'If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.' as well as some of the following quotes.

If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.

Jakob Nielsen

Investors want to understand what a company does, ... Tech companies seem incapable of explaining their products in layman's terms, preferring to keep it a deep secret what they do.

Jakob Nielsen

[First, most rely too much on unnecessarily complex charts. With professional investors using their own high-end charting software,] there's no reason for companies to have overly fancy tools on their own investor-relations sections, ... Complicated charts scare novice investors.

Jakob Nielsen

People give up if the item is not found where it's expected to be.

Jakob Nielsen

TrustE icons, ... are useless. No one understands what they mean.

Jakob Nielsen