I felt that I knew him.

A number of agencies self-deployed.

Our drivers are overly aggressive. And, in many cases, dangerous.

He said he loved his son, that he'd just had a one-year birthday, so we started working that angle, and that seemed to be working. ... The only thing he wanted was to see his child. He told Kelly he wanted to say goodbye. Obviously we were not going to do that.

I haven't been playing very well, so this was a little refreshing. The offensive line did a great job. I had plenty of time to see the field. The receivers were getting open, and we had a running game going. Everybody was doing the right things.

We tried to build a rapport with him. We told him we wouldn't cross a certain yellow line. We told him we would not rush him, and we meant that, ... If he fell forward, he fell seven stories; if he fell backward, it was a good 20 feet to a lower ramp.