I think we're in the process of correcting the pretty much one-way market action of the past couple of weeks, where we came off of those climactic lows and exploded to the upside.

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[While Parker publishes its guarantee on its Web site and in product material, not all companies do. If a store does not say in advance what it will guarantee,] then you should find out, ... Part of being a good consumer is being an active consumer and asking questions and finding out what are your rights.

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If somebody says, This product comes with a money-back guarantee unless the customer is completely satisfied, it should mean what it says.

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