People got all upset because they don't like to see people they know getting pushed out, and they don't know the new people coming in, ... But this company has been underperforming for some time. Significant change is needed.

The problems in the credit card division are structural, and kind of long-term.

Ninety percent of a retail bank's primary business is lending money on residential real estate, and that cycle is over.

With a healthy dose of skepticism.

It's a significant amount of stock coming to market. But it's a pretty liquid stock and they've been buying back shares over time. We don't think the impact will be that significant over the long run.

Mr. Oken may have lost some credibility with analysts when the bank's net interest margin dropped dramatically.

You don't make money on trades.

It's obviously a positive, because everyone I spoke to said there was no way in heaven or hell J.P. Morgan would win this case.

I think they [Citi's new management] are actually turning this monster around.