AT&T has credibility. When all the little 'Baby Bells' showed up, AT&T still stuck it out. You don't want to change that too much.

205

You're looking back at the year, and you're suddenly feeling the pressure of everything you did not do in the year before. You have the tremendous manufactured pressure to have a good time.

198

With a lot of people, when they first put in something that's untrue, it's not a grandiose lie, but instead a minor detail. Over time, they add to it until they've got a completely different experience, and they believe every word.

194

If you don't limit your tipping universe, you won't know when to stop.

190

When the world seems very frightening, we look to these small remnants of our past and a time when life seemed simpler and more benign.

153