As he got older, he just became intimidated by these computers. It was kind of devastating for him.

165

[AOL] was the first big punch.

164

Humans want human contact. You want someone empathetic who can help you.

155

I find it maddening, as a consumer, when I'm calling a company that I pay, like my phone company, my cable company, and they refuse to let me talk to a human.

137

Plus, it always bugged me to see how my dad became unable to use the phone when the computers started taking over. So part of my motivation for this fight is in his name.

108

We had some fairly high expectations and it exceeded our expectations. We're more than happy.

100

I get tons of feedback. I think one of the funniest ones I got was a priest sent me an e-mail and he said he was going to nominate me for sainthood or something like that.

40