If there's a morale problem at United Airlines, the employees aren't telling people about it. Their service is at the cutting edge of excellence.

229

You're not too far off. You're on the money.

207

If oil prices had stayed where they were in 2004 we would be talking about how profitable the airlines are.

205

He was a big believer in the cause of democracy, in public participation.

172

You can't operate a global airline like that.

155

He basically taught me to be good at what I did.

136

In the airline business, cash is like blood - you run out, you die.

134

[The industry's financial troubles] are all about fuel right now, ... Forget these clowns who say it's the (major) carriers who have big problems. They do, but so does anything with a wing on it in this environment.

111

To do this is nickel-and-diming. People will end up bypassing the skycap altogether and going to the ticket counter, or they'll book tickets on another airline.

102