If you would have seen it before and to see it now - it looks like a war zone.

191

The only curse left is the little goat on the North Side.

177

[Southwest turns its planes around twice as fast as competitors, getting more flights out of expensive aircraft and pilots. Wal-Mart invented loading-dock processes to quash expensive inventory. Dell runs] their entire company with three days of inventory, you pay up front, and they stiff their suppliers, ... Operations is where these industries are won and lost.

165

It could be the Clint Eastwood effect.

164

There is a sense that business is a zero-sum game, that if companies are making a lot of money, it must be coming out of someone else's pocket.

154

The techniques you and your organization have aren't limited to the computer utility, ... 'If they don't know what they want, I can't write the spec.'

138

We have seen this before. There has to be action that follows this, ... There is always a caveat or detail or it is conditional upon something else.

127

This is unusual for them. They're the gas company. They like to slam-dunk things.

121