We went in yelling, 'Where are you? Where are you?' A couple of seconds later, we heard a voice say, 'I'm upstairs.' We were about to head up when we saw her leg on the stairway, so we went up the few steps and helped her downstairs. The top of her body was in the dense smoke. We grabbed under her arms and got her out quickly.

She was conscious. She told us her [85-year-old] sister was still in there.

The son was very grateful to us.