Where there's a problem, she's willing to admit there is a problem and find a constructive solution, ... That's a welcome change.

I don't take anything lightly.

It's the most embarrassing thing I've ever been through.

I don't think I will come back, I'm too scared. This has been the worst thing that's ever happened to me.

You've got to bob and weave and wind your way through Georgetown to get to what is now a very small terminal.

It appears as if a candle left on a wooden china hutch ignited the top of the hutch and spread to some curtains.

As you can see, the numbers are down a bit from last year.

It's been a rough, a rough year. Really rough year.