What the citizens will notice is that many more things will become available not only through the Web, but through the telephone with an interactive voice response. They will be able to do a lot more, quickly and easily.

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A juror waiting to be called for jury duty could bring in a laptop, or if you're in City Hall waiting for a meeting, you can get work done while you wait. Or an employee that is at a meeting outside of their city office could be able to access files for that meeting.

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