Sometimes IM conversations you have are private and sensitive. You click a link, and that means the chat won't be saved in your email account or theirs or anywhere in between.

We try to put them in places where they'll be useful and unobtrusive.

We wanted to make it easy to switch back and forth between IM and email, and let you keep a record. If you compose an email, with a single click, you can start chatting with them.

We're going to be close, ridiculously close.

This weird separation of e-mail and IM didn't seem good to us. It's definitely a problem we all have here.

It is really great. We have already received a lot of excited feedback from the people using it.