If you have a site that's contaminated, the first priority is getting it cleaned up. They're less likely to let anyone interfere with the process as long as it's moving forward.

The reason we went out with the supplemental inquiry was to see if it was necessary to create a paper-based application as well - something we didn't want to do.

It [our system] may work well with other browsers, but they haven't tested those yet with the version of the Siebel software we're using right now.

There was, and is, no intent to endorse a particular vendor.