That's where it starts to get interesting, when you allow people to do much more with [the maps].

The first thing is whether people can overcome their own preconceived notions. Do you need to see people to know they are working?

The possibilities of that tie-in are endless if one contemplates the possibility of software and tools delivered over the Internet and paid for by online adverts. This also gives Microsoft the ability to control its own destiny and eliminate the service that Yahoo is providing selling the ads.

The second thing is, how do you provide an equivalent infrastructure so people not in the office are not penalized? Obviously, if they're penalized, the company is also.

The search engines leave out something very important, ... They don't ask after a search, 'Was this helpful?'

It's just mind boggling. All manufacturers have been aware that this is an ongoing problem that they have to watch for, so why they are unable to anticipate this type of problem is incomprehensible from an engineering standpoint.

I've always held that in the proportions we're dealing with, the index number is not only irrelevant, but possibly misleading, ... In search, size does not necessarily matter.

It's not only technology, it's how knowledge workers behave. Companies have to recognize we're now dealing with a different type of work force, with significant changes. Quite honestly, there has been a very poor job done educating the business world about managing knowledge workers.