Don't tell me you have forgotten the year 2000.

That not only will make it less convenient for you to fly, it will mean less opportunity for you to cash in your frequent-flier miles. In the weeks and months to come, it can only get worse, not better.

I just wish there were more of them, ... I don't have to use them if I don't want to, and I'm thrilled to pay a guy to tote my bags -- or help me cut in line at check-in.

No one should ever be doing anything goofy to get a mile, ... [Flyers] shouldn't be charging on an airline credit card that's charging them 14 or 15 percent interest, or 20 percent interest, because you can never win that game.

The airlines go out of their way for the first two or three days after a bankruptcy filing to convince you it's going to be business as usual.

[Oh, and remember the near meltdown at United, struggling with labor problems and bad weather in the summer of 2000?] Some weeks, ... they were running 25 percent on time. There were planes and crews and passengers scattered all around the world; there were business travelers sleeping at O'Hare.

The minute your miles start costing you something, you've lost the equation.