We're trying to coordinate so we don't duplicate services and hopefully no one will fall through the cracks and not receive the aid that's available to them.

She needs furniture, clothing, everything, and it's just not available down there. St. Vincent de Paul is helping with clothes, but she needs everything. She's been staying in her car.

She used to brag to me that she had beachfront property. Now her property's in the Gulf.

If you're first to the market, you capture that market. You can always follow other companies and take their breadcrumbs. But I'd rather be out there.

[Johnston's neighbors decided to weather the storm because they believed it would be similar to what they'd experienced in 1969 with Hurricane Camille.] Camille had strong winds of 200 mph, but it was much smaller, ... People who lived through both told me this one was much worse. This hurricane moved slow and devastated everything.

The communities that don't have fiber are falling behind. Fiber to the doorstep of homes and businesses is where we are headed.

The problem is the people we don't know of. Maybe they don't know the service is available. We certainly don't know they're there.

[Without electricity, there was no air conditioning. Johnston withstood hot, sticky days, with temperatures rising into the 90s.] The heat index made it above 100 degrees. Boredom is the killer here, ... By 11 a.m. every day, it's too hot, and by 8 p.m., you have to go to sleep because, without electricity, it's dark and there's nothing to do. I tossed and turned until I fell asleep around 3 a.m.,

[And if seeing the devastation wasn't bad enough, Johnston continued to worry about a friend whom he couldn't reach.] My friend lived closer to the water. Last I heard from him, he said he'd made a mistake staying; the water was rising and it was too late to leave, ... A woman I know went down to see the area, and it's devastated. I haven't heard from Dave since.