I hate to use the word 'failure' because, in fact, many of our people really did great stuff. [But] we had a failure of imagination. We didn't think big enough.

This gift represents the true friendship that the people of Kuwait feel for the people of the United States.

Our logistics worked well generally, up until 2005. We couldn't imagine how something that big and complicated could happen. It took a process that worked OK and stretched it, and we got to see all the cracks.

We want to work with partners much more broadly than ever before. If the community is better benefited by them running a shelter than us, they will do so.

It was the Red Cross that found this problem. We put into effect these call centers to speed up delivery of support to people that needed it. As part of that, we put into place mechanisms to look for fraud up front and to find fraud after the fact.

One of the things that we kicked around, we moved out of our house in August 2001 and we were in storage until November. Possibly something got mishandled during storage and went someplace else.

American Red Cross-branded product collections will become a powerful tool to help us reach a broad audience with vital safety, health and preparedness messages. Licensed products are a tangible way to bridge the gap between people knowing they should be prepared, and having those people actually taking action to ensure that they are prepared for any emergency, large or small.

The Red Cross takes these allegations very seriously and is committed to being the best stewards of the donated dollar.