We get volumes of data, pro and con. So often we get volumes for and volumes against, so we don't do anything. If we can't please 1,000 percent, we do nothing.

I don't see us getting weaned off of this. It seems to me that's way, way down the road.

There has to be a culture where students and parents know that if children come to school and act like that, they're going to be dealt with. I don't think we have that now.

There's a whole culture change involved here. It all hinges on contractual issues. It's all contingent on the unions and us resolving these issues and getting contracts.