We also introduced support for third-party APs.

Some of the things that we've also implemented that are important to our customers and our channel base is our Wi-Fi multimedia support, which gives you quality of service over Wi-Fi.

The rush to Indian call centers was driven by cost.

I think it will be an evolutionary change lasting until after 2005, which means after the remaining Y2K work is over. As software packages get better and more tailorable by business people, the business people will become the technology people -- and that will turn things around.

Not only does it play as a mobility domain for domain, authentication and RF management, but we introduced some new features that make it more attractive not only to enterprise customers but also smaller businesses interested in wireless switching.

I'm not talking about lowering hiring standards; I'm talking about rethinking those standards.

We are short somewhere between 290,000 and 350,000 IT workers, but no one knows for sure. It looks like it's both a shortage of people and a mismatch of skills in the marketplace that produce vacancies. But it doesn't matter what the cause is if you can't fill jobs that support income and revenue for your company -- the effect is there.

There are more college kids in IT-related programs, but universities still are not keeping up with industry demand. About 30,000 to 35,000 students will graduate this year in all computer science-related fields. But that represents a 10-1 spread between the supply of students and the shortage.

We also introduced, and this is very appealing to our channel partners, the ability to deploy and use 3Com's legacy fat APs.