A common misconception is that this credit is only for families with children. Single individuals or married couples with no children may still qualify. The IRS created the EITC Assistant, an interactive tool available on the IRS Web site to remove the guesswork from eligibility rules.

Our volunteers are the heart of the program. Many have been helping for years. They enjoy the challenges of tax preparation and they're dedicated to helping in their communities.

About 25 percent of the people who use a computer program to calculate their taxes print out the paper work and mail it in instead of filing electronically. It makes no sense but it happens a lot.