With Jacques, you know they'll be well-coached. As long as Roberto plays well, they should be a significantly improved team.

I'd say Toronto is the biggest disappointment only because they didn't prepare for this two years ago. I think they were among those teams that thought the new system would include a luxury tax, like baseball has, and they'd pay that and spend what they wanted. They never thought they'd be in a position where they couldn't just write checks and make everything OK.

I can give background information to members or find answers to their road-transport questions directly -- that's my job.

I guess I was naive. I had no idea it would be a black church. I guess I should have put two and two together.

One-third young guys, one-third in the middle and one-third experienced. It's how you keep a franchise consistently good.

Everybody has trucks. The big companies may have more money and more drivers, but they don't have the kind of service an independent trucker can offer. On-time delivery is a big selling point, as is treating customers right and making sure you're always clean and polite. Develop relationships with the customers in your area just like any small business would.

Most of what I was doing was stocking supplies, ... I was looking for an environment where I could place bandages and help nurses.

Outside of that injury-plagued year in Colorado, he'd been completely healthy for the two years before that. So I think with some of the new rules you'll be seeing this year, he'll be right back where he was. People tend to think because he's been such a prominent name that he's 35 or 36 years old, but he's still a young guy with a lot left.