Touch your customer, and you're halfway there.

134

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

59

Touch a face. Touch a hand. Say, "This is for you, this is what I want you to wear."

0

Look for a sweet person. Forget rich.

0

If there is a message at all, it's probably that we have to recognize in ourselves how we feel morally about certain things and make sure we follow that up with our actions.

0

Significant inventory contraction by U.S. retailers.

0

I can understand the skepticism, particularly regarding Estee Lauder.

0

New generations want to buy their own brands, ... They don't necessarily want to buy a brand that's been around for a long time.

0

Our existing brands have a fairly strong and wide distribution in the stores that they are already sold. We were excited about the possibility of working with Kohl's to create new brands for their customers.

0