(Energy companies) are all in the same boat, because we all buy on the national market.

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We're starting to get complaints.

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It's not as expensive as it would have been had if, say we had a really cold January or if we were having normal, cold winter, but it's still expensive -- still more than it ever has been.

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It is (a huge jump), but it's not unheard of.

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Look at any changes you've made, any major purchases, anything you haven't used a lot of before. Look at the wattage on appliances used.

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We've got people who deal with these things all the time, and it looked to them like it was a usage issue. We just followed procedure, and in this case, it didn't get resolved as quickly as the customer wanted it to.

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In the long run, it does even out.

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