You can tell a lot about an association just by driving through [the complex] and seeing how it's kept.

There's a lot of information that can be obtained just by walking around and looking.

For every dispute I have to resolve, there are hundreds or thousands of communities that are thriving and enjoying condominium living.

Most of the time, I'd say the majority of condo owners don't even look at that until the time of closing, when they're provided with it. I'd recommend they get a hold of that public offering statement well in advance of closing — before they've made a decision [to buy].