Pretty much our destiny is in our own hands. If we take care of business with them, it really doesn't matter what they do.

281

Consumers are likely to expect incentives such as low-interest financing for years to come.

274

The Odyssey and Siena are hot products but they're hot in terms of ultimate-in-functionality and quality, they're not hot because they're stylish. The new VW retro minivan is likely to be hot on a more emotional level.

210

There's still a gap between perception and reality. People tend to think import vehicles are a little better than they really are, and they tend to think that domestic vehicles are a little worse than they really are. It's beginning to change.

190

If you're a small business, maybe you can't compete on size or price but you have to compete on customer service.

172

If you look at the domestic market, people who buy the domestic vehicles tend to be older in general.

112

If you can get a 25-year-old to your brand, get them a product that performs reliably and good dealer service, it's relatively easy to get that customer to buy the next five vehicles from you.

78

This is a concept in its infancy, one that will eventually become mainstream. But today, shoppers are using the 'net as an information tool, not as a means of avoiding dealerships. So I don't think shoppers are looking to avoid the traditional dealership process.

69