After Frances, everybody around here was seasoned veterans. If a third hurricane had hit us, we would have restored power within three days. And after a fourth one, we would have snapped fingers and the lights would come on.

I lived in this building for 21 days. The conference room was my bedroom.

This building has a steel roof, and Frances rattled it for 30 hours. You could hardly hear a thing. Imagine someone beating on pots and pans incessantly. It was nerve-wracking.