If a person is convicted of something while in state service, they do not automatically lose their benefits. There's no provision in state law for something like that.

If you have two [integrators] working at $150 an hour for six months, you're talking about a minimum of $350,000 just for the implementation. There have been very few companies who have been able to purchase and implement an EIM solution for under $1 million.

If you have more complexity within your sales plan, a homegrown solution becomes difficult. So many people think [sales plans are] easy to do, but when you start talking about credit assignments, overlays, tier or ramped rates, and adjustments when products get returned, you're talking about a lot of variables. More times than not, a homegrown solution simply can't handle it.