We want users to be able to choose their own hardware and software platforms, ... If they want to use IBM, they can. If they prefer HP, they can too.

There has been a move away from best-of-breed CRM software vendors towards companies like SAP that offer complete suites integrating CRM with other enterprise applications.

When we come out with our product, you will see there is a strong focus on the enterprise.

We have seen two factors drive customers to SAP for their CRM requirements.

The loss of a trophy CFO like this puts a very interesting question mark on Oracle, ... Right now, Oracle is doing a pretty good job of making SAP look like a better choice for customers.

No one believed a flood of customers would move over (to SAP) in the first year...We expect those decisions will take some time. Instead, we initially focused on customers most likely to convert, and that included PeopleSoft and J.D. Edwards customers who were also running SAP.

Customers turn to SAP for two reasons. One is the depth of our solution. The other is the enormous uncertainty of the alternative options.