One difference that is crucial is that in those days, communications didn't exist, with no phones in homes or pockets. They didn't have TV. And yet command and control worked.

227

We must build a system to guarantee that there are no busy signals for call centers, and we can accomplish this.

218

AT&T-SBC has been putting up trial balloons for the past six months, giving policy makers the opportunity to shoot darts at it. There has been real little opposition that has been voiced from the administration.

161