At lot of customers now feel comfortable issuing their own boarding passes at home. It buys them a few extra minutes when they get to the airport.

We'd like to get to a point where the kiosks could actually negotiate the compensation a passenger will get and rebook the flight.

At Thanksgiving, there were no lines anywhere. All these nightmarish predictions of crowds just don't materialize anymore.

But if you're talking about sending a private price that undercuts the published fare by, say, $10, I don't think there's much of an appetite for that yet. Our published fares are already fairly competitive and priced right.

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